Refunds for any reason before booking are allowed for 30 days from purchase. Once booked, or after 30 days from purchase, there are no refunds. If you purchase a block of lessons there is no requirement to use them sequentially or within a particular period of time other than all lessons expire if unused within one year of purchase.
If anything changes or if you are running late, please let us know by texting: 804-201-6558 and 310-339-9296. Because we tack up the horse for you, we like to know if you will be running late so that the horse is not in the cross ties too long.
Also, if you need to cancel, please do so 24 hours in advance, otherwise, 50% of your lesson fee will be forfeited. If you are more than 20 minutes late to your lesson, your horse will be put away and your lesson will be reduced by the time you are late plus the additional time it will take to ready your horse again.